General Questions

All orders placed on Shopicorn are dispatched through our own courier service – Shopicorn Logistics or through other courier partners such as Blue Dart, Delhivery Etc.

No. At this point, Shopicorn delivers products only within India.

Sorry, currently we do not have any service available to expedite the order delivery. In the future, if we are offering such a service and your area Pincode is serviceable, you will receive communication from our end.

We support the following payment options at Shopicorn: COD / Cash On Delivery (available in selected pin codes), Credit Card, Debit Card, Net Banking, UPI, Wallet etc.

GST is a single tax on the supply of goods & services that is levied on every value addition (through production and services) and is added to a product’s sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

For Apparel/Clothing: Max 12% GST.

You can apply a coupon on the cart page before order placement. The complete list of your unused and valid coupons will be available under “My Coupons” tab of the Website.

To redeem Shopicorn Points, you will have to continue shopping with us on the Website. You can always redeem the points (unless points have not expired).

Yes, you can send gift orders to your friends/family members on Shopicorn. For an additional charge of Rs. 25, you can choose to gift wrap your order by selecting the option in your shopping bag. Your gift will also include a personalized message from you.

You can contact shopicorn’s customer support for the resolution.

Yes! you can always get in touch with us on our contact us page.

Yes! you can always get in touch with our support team for such queries.

Other Questions

Face Masks Order can not be canceled as We assure your safety with unused products only. that’s why we do not promise return or exchange.

Certain products like Facemask can not be returned as per the safety measures.

Sorry! for some products like Facemask can not be returned due to health safety measures and can’t be refund unless its damaged, still you can get in touch with our contact number.

Our product’s rates are inclusive of Shipping charges, so you dont have to pay any extra charges.

Please tap on “Orders” section under my account of our website’s main menu to check your order status.

You can find out if Shopicorn delivers to your PIN Code using the courier serviceability tool available on the product page. You can also contact us regarding this to get a quick response.

Kindly contact us within 48 hours of delivery, failing which the claim will not be entertained. While we investigate, we request you to please provide more details of your delivered order.

You can only cancel an order only when it is in packed status, as long as the cancel option is available on Website. After shipping order shall not be cancelled.

Yes, You can modify the shipping address of your order before we have processed (packed) it. It is updated under ‘change address’ option, which is available under ‘My order’ section of Website, and notify our shopicorn team prior dispatching the product.

Tap on “My Orders” section under the main menu of yourWebsite and then select the item or order you want to cancel, Note: You can only cancel an order only when it is in packed status, as long as the cancel option is available on Website. After shipping order shall not be cancelled.

If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet/UPI you will receive refund within 7 days from the time of order cancellation.

Sorry! for product like Facemask we don’t have any exchange policy, as per safety guidlines.

This applies when the product is in the packaging stage, after shipment refund will not be applied.

In case of products like Facemask, the return policy is not applicable.

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